Privacy Policy

The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:

• First name
• Last name
• Email address
• Telephone number
• Details of services/products we have provided to you and/or you have enquired about, and our responses to you.

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

(a) whether the information or opinion is true or not; and

(b) whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

(a) for the primary purpose for which it was obtained;

(b) for a secondary purpose that is directly related to the primary purpose; and

(c) with your consent or where required or authorised by law.

(a) We may collect Personal Information from you whenever you input such information into the Website, or provide it to Us in any other way.

(b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

(c) We use different types of cookies including essential cookies for Website functionality, analytical cookies to improve user experience, and marketing cookies that may be set by third parties. These cookies are retained for up to 30 days and can be managed through your browser settings. Third-party cookies are subject to their respective privacy policies, which we encourage you to review. Please see ‘Use of YouTube Embeds (Privacy-Enhanced Mode’ for statement pertaining to our use of YouTube embeds on this website.

(d) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.

(e) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.

Use of YouTube Embeds (Privacy-Enhanced Mode)

Our website may display embedded videos hosted on YouTube, a service operated by Google LLC.
To help protect your privacy, we use YouTube’s privacy-enhanced mode, which limits the data that YouTube collects when videos are loaded on our site. In privacy-enhanced mode, YouTube does not store information about visitors unless they play the video. Once the video is played, YouTube may collect data about your interaction, including:

• IP address
• Device information
• Browser type
• Pages visited on our website
• Viewing behaviour of the video

This data may be linked to your Google account if you’re signed in at the time and may be used by Google for purposes such as analytics or personalised advertising, in accordance with Google’s Privacy Policy.

Third-Party Data Collection

Although we use privacy-enhanced mode, YouTube may still use cookies or tracking technologies once a video is played. This constitutes third-party data collection, which is outside our control. We encourage you to review Google’s privacy practices if you have concerns.

Your Choices
You may choose to:

• Not play embedded videos if you do not want data shared with YouTube;
• Adjust your cookie and privacy settings in your browser;
• Manage your Google privacy settings at https://support.google.com/accounts

By using this site and interacting with embedded YouTube content, you acknowledge and accept that third-party services like YouTube may collect data in accordance with their own privacy policies.

(a)  We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.

(b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

(c) By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.

(d) You can manage your marketing preferences through your account settings or by contacting our Privacy Officer. We will process opt-out requests within 5 business days and maintain records of your preferences. Marketing communications will not exceed 2 messages per month, and each communication will clearly display preference management options. If you choose to opt-out, we will retain minimal Personal Information necessary to ensure compliance with your request.

(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfil our record keeping obligations. 

We implement industry-standard security measures including encryption, access controls, and secure data centers to protect your Personal Information. When deletion is required, we use secure erasure methods including digital shredding and physical destruction of storage media. For digital records, we employ a 7 day retention periods for active data and 7 years for archived data, after which automated purge protocols permanently remove the information using government-approved secure deletion standards. 

(b) The Australian Privacy Principles: 

1. permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and 
2. allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13). 

(c) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy. 

(d) This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Ali Durham and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner. 

We will acknowledge receipt of your complaint within 5 business days and provide you with a reference number. Our privacy team will investigate your complaint and maintain detailed records of all communications and findings. We aim to resolve all privacy complaints within 7 business days. If additional time is required, we will notify you in writing. All complaint documentation will be retained for 12 months following resolution. 

Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances. 

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: info@alidurham.com.au